Responsibilities

• To improve business processes, so they are efficient, compliant, and aligned with organisational goals.
• Develop practical, scalable solutions that improve performance across functions and customer touchpoints.
• Assist with Lean, DMAIC, Kaizen, process-mapping, and waste-elimination activities under the Senior Manager’s guidance.
• Help plan, coordinate, track, and document improvement projects, including milestones, risks, actions, and benefits.
• Collect and analyse process data, support root-cause analysis, and prepare clear findings and recommendations.
• Support workshops and stakeholder meetings, record decisions, and follow up agreed actions.
• Help run Lean and continuous-improvement training by preparing materials, coordinating sessions, facilitating exercises, and tracking participation.
• Maintain project dashboards, documentation, control plans, and post-implementation reviews.
• Promote customer focus, teamwork, and continuous improvement across business functions.

Requirements

• Bachelor’s Degree in Business, Engineering, Statistics, Operations, or a related discipline.
• Lean Six Sigma Yellow Belt required; Green Belt certification is an advantage.
• At least seven years’ experience in process improvement, operations, projects, or transformation, including cross-functional initiatives, workshops, or training.
• Insurance or financial-services experience is preferred.
• Working knowledge of Lean, DMAIC, Kaizen, process mapping, 5S, standard work, and visual management.
• Good analytical and problem-solving skills, with the ability to interpret operational data.
• Proficiency in process mapping, presentation, spreadsheet, data-visualisation, and productivity tools.
• Good coordination, documentation, facilitation, communication, and stakeholder-management skills.
• Ability to support training activities and manage multiple project tasks.

LI (TMIM)

Back Apply