Responsibilities
•
Handle, process and recommend settlement of
claims diligently in accordance with policy contract, company policy and
procedures.
•
To ensure claims appeal from any parties/complaints
are attended and respond within the benchmark set by the department.
•
Provide quality, prompt and claims courteous service
to meet customer satisfaction.
•
To ensure outstanding claim files are reviewed regularly
and ensure claim reserves are adequate with status updated.
•
To handle incoming enquiries from internal or
external parties via emails, phone calls and letters.
Identifying potential
fraud and make appropriate referrals.