Responsibilities

• Process and check policy/endorsement to ensure accuracy of the data captured.
• Attend to Straight Thru Process (STP) pending and failed cases.
• Check and ensure refund premium are processed accurately.
• Check/verify/rectify Client Data records.
• Update and Maintain table set up related to Motor and Client.
• Attend to incoming mails/ submissions / correspondence.
• Maintain and organize submissions into the document management system.
• Liaise with Marketing / Branch for any discrepancies and/or incomplete documents.
• Liaise with IT / UW to resolve any discrepancies related to system glitches.
• Provide guidance / coaching to team members related to STP handling.
• Provide operational requirement and perform User Acceptance Test (UAT) for new products / system enhancement / bugs.
• Perform any other duties as may assigned by the supervisors.

Requirements

• Bachelor’s Degree or professional degree in any field.
• Preferably with insurance related qualification such as AMII, ACII, AII and DMII.
• Minimum 3 years’ experience in insurance industry handling Motor class.
• Computer skills i.e. Word and Excel.
• Effective written and communication skills.
• Excellent problem-solving skills and ability to think critically.
• Detail-oriented and highly organized.

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