Responsibilities
- To handle incoming telephone calls promptly, efficiently,
and professionally.
- To upskilling customer service skill sets.
- To handle inbound calls with the inbound team to ensure the
highest service levels and turnaround time are provided to customers and agents
and third-party administrator.
- To transfer knowledge on system (Policy Asia) for
basic enquiries.
- Attend relevant training on product awareness, system,
and customer service training.
- Receive on-site visitors, determine nature of
business, answer basic queries; refer to the system and appropriate staff
members (if need to).
- Provide a courteous reception to the walk-in
visitors and guests.
- To
guide customers in filling out the necessary forms for renewal or new business
applications and others related.