Responsibilities

• Responsible for developing, leading and managing Vendor Management Function whose focus is to develop and implement best working principles, models and protocols to improve vendor program identification, design, implementation and use.
• To lead Vendor management, overseeing the relationship with external vendors and ensure effective monitoring of performance.
• Responsible for managing and sourcing Claims Vendors within the agreed authority levels
• Accountable for Vendor contract negotiation and management for Claims
• Develop and manage Vendor Management methods and metrics to ensure performance against agreed services levels and managing Claims Vendor performance issues.
• Maintain a competitive advantage and ensure it’s in line with industry standards and best practices
• Utilize data to promote more efficient vendor management strategies for continuous improvement in customer experience and cost effectiveness.

Requirements

• Min Degree holder/Associate MII/CII.
• Minimum 10 years in claims handling and vendor management experience preferred.
• Has knowledge of claims in general insurance industry.
• Strong verbal and written communications.
• Good analytical, problem solving, decision making, negotiation and organizational skills.
• Attention to detail.
• Good at people management.

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