Responsibilities

This role involves facilitating change, supporting leadership, engaging stakeholders, strategizing communication, managing resistance, developing training, assessing readiness, aligning culture, and evaluating impact of change management:

· Stakeholder Management

• Development of Stakeholder Engagement Strategy.
• Development of engagement model for internal and critical external stakeholders e.g. BNM, TMHD & Regional and External Auditor.

· Change effectiveness and readiness survey

• Develop and provide input to change survey questionnaires.
• Establish baseline, review outcomes and define corrective actions.

· Communications and Engagement Plan

• Development of communication plan.
• Refine communications plan at beginning of every stages/upon feedback.

· Communications Materials

• Develop communications template and standards.
• Develop communications materials for stakeholders.

· Ensure execution of change management activities on communications and engagements.

· Training strategy paper & action plan, and evaluation

• Define the training strategy, coverage, approach and plan.
• Facilitate “Train-the-Trainer” or “Process champion” sessions.
• Support training execution and evaluation.
• Provide inputs to assessment of need for retraining.

Requirements

• Bachelor’s degree in business management or mass communication management.
• Minimum 12 years’ experience with 6 years’ or equivalent experiences in leading organizational change initiatives across multiple departments or business units.
• Familiarity with project management cycles.
• Experience in building coalitions and securing buy-in at all organizational level.
• Strong in analytical skill to evaluate change readiness by using data and KPIs.
• Goodinterpersonal skills, strategic thinking, communication and organizational knowledge.

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