Responsibilities
- Overall supervision of the Non-Motor
section and ensure smooth running of operations in meeting the SLA.
- Plan overall
operations schedule and ensure proper allocation of resources to deliver the KPIs.
- Ensure productivity of
team resources and continuous coaching and development are provided to the team.
- Ensure conformity to the
company’s guideline and compliance to the Regulatory Authorities requirements.
- Ensure continuous
improvement in work process and system to increase efficiency and cost saving.
- Ensure projects are in
line with company’s transformation direction or BAU.
- Attend to any
complaint, feedback and ensure swift resolution.
- Review and Update
Operations Business Processing Manual and related system user guides (yearly
basis if any update).
- Vendor management
including reviewing of vendor agreement on annual basis.
- Assist section
head/HOD in any ad hoc request.