Responsibilities
- Ensure efficient functioning of non-motor insurance
operations and timely issuance of policies and endorsements by achieving the
daily turnaround time (TAT)
- Drive a culture of adherence to policies and procedures,
ensuring compliance to all guidelines, regulations, legal requirements for
policies and endorsements processing.
- Experience in Operation Processing/Procedures and able to
identify and recommend areas for improvement meantime have ability to maintain
the daily operation service excellence to align with organizational goals,
customer expectations and cost effectively.
- Assisting Unit Head with budgeting and financial
management for non-motor insurance operations.
- Tracking, controlling costs and identifying opportunities
to reduce expenses without sacrificing quality.
- Assist Unit Head in analysis of overall team performance,
identifying trends, strengths, and areas for development.
- Support Unit Head in strategic planning/FTE optimization
in the team and to drive the Kaizen Initiatives.
- Reduce error rate by ensuring accuracy of policies and
endorsements issuance and improve service standard for policies and
endorsements processing.
- Assist Unit Head in analysis of overall team performance,
identifying trends, strengths, and areas for development.
- Support Unit Head in strategic planning/FTE optimization
in the team and to drive the Kaizen Initiatives.