Responsibilities

• Manage Miscellaneous team and ensure policies & endorsements issued within the turnaround time.
• Monitoring team’s accuracy of the policy and endorsement details are captured according to Marketing instructions.
• Manage weekly workstate reporting on submission status.
• Monitor and manage to ensure team completes projects within the timeline.
• Ensure the team complies to all guidelines and regulations for policy and endorsement processing.
• Assist section head in analysis of overall team performance, identifying trends, strengths, and areas for development.
• Assist section head in strategic planning/FTE optimization in the team and to drive the Kaizen Initiatives.
• Reduce error rate by ensuring accuracy of policy and endorsement issuance and improve service standard for policy and endorsement processing.
• Lead or participate in projects to support strategic initiatives, ensuring they are completed within scope, time, and budget.
• Compile reports timely and accurately.
• Assist section head/HOD in any ad hoc request.

Requirements

• Bachelor’s Degree or professional degree in any field. Preferably with insurance related qualification such as AMII, ACII, AII and DMII.
  Minimum 5 years of experience in insurance industry handling non-motor classes.
• In depth knowledge of operations in insurance related to commercial line classes is an added advantage.
• Strong analytical skills with the ability to interpret data and make strategic recommendations
• Good planning, organizational and influencing skills.

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