Responsibilities

• Checking policy/endorsement to ensure accuracy of the data captured.
• Ensure refund premium are processed accurately.
• Monitor staff productivity, TAT, error rate for policy/endorsement / NCD related matters
• Liaise and follow-up with Marketing/IT/Underwriting to address any discrepancies or arising issues.
• Provide guidance to subordinates in processing issues or handling matters.
• Attend to incoming mails/ submissions/ calls/correspondence.
• Implement Robotic Process Automation (RPA) solutions to automate repetitive tasks and streamline processes within the department.
• Foster a culture of continuous improvement “Kaizen” by encouraging innovative ideas in identifying opportunities for system enhancements or modifications to improve operational efficiency within the department.
• Provide business requirements, preparation Test Scripts and perform User Acceptance Test (UAT).
• Prepare monthly department reports and ad-hoc reports (whenever necessary).

Requirements

• Bachelor’s Degree or professional degree in any field.
• Preferably with insurance related qualification such as AMII, ACII, AII and DMII.
• Minimum 5 years’ experience in insurance industry handling Motor class.
• Computer skills i.e. Word and Excel.
• Effective written and communication skills.
• Excellent problem-solving skills and ability to think critically.
• Detail-oriented and highly organized.

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