Responsibilities

• To handle all the incoming requests / issues reported by the users (via platforms such as email / call / whatsapp).
• To create a ticket (incident / service request) by documenting the reported requests / issues in the ticketing system for further processing.
• To be the co-ordinator / bridge among the resolving teams and users and providing regularly updates when necessary.
• To monitor and follow up on the backlog tickets with the respective tickets’ owner or resolving teams.
• To distribute and deliver the regular reports (weekly / monthly) to the management.

Requirements

• Currently pursuing a Diploma or Bachelor’s degree in Computer Science, Information Technology or any IT related professional qualifications.
  
• Good communications skills - written & oral.
• Relevant computer skills e.g. Microsoft Office.
• Analytical and problem-solving skill.
• Ability to multi-task.

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