Responsibilities
- Handling of
Group Companies Marine claims.
- Proactively manage claims from notification to closure of
files. Ensure claims are processed in accordance with the Company’s Claims
Service Standard and / or Bank Negara’s Guidelines on Claims Settlement
Practices.
- Work proactively to develop and manage
strong relations with various stakeholders i.e. policyholders, marketers,
agents, underwriters, co/reinsurers, finance department and others.
- Assists in organizing workflow and
allocation for effective handling of claims. Ensure that policies, procedures
are followed, service standard maintained, and claims data processing input are
accurate and maintained at a high standard.
- Review/follow up on all outstanding
claims on regular basis to ensure claims reserve are adequate and status
updated. Maintain a low pending ratio of outstanding claims (prompt disposal of
claims to reduce number of outstanding claims.)
- Identify any deficiency in policy
coverage, issues and adverse claims trend so that corrective measures can be
taken.
- Handle major large losses / event
losses / complicated / litigated claims i.e. preparation of Major Loss Advice
(MLR), preliminary loss / development and settlement loss / cash calls advices
to co/reinsurers on timely manner. Keep Reinsurance and Finance advised of any
material claims as set in the claims manual / procedures and work with
Reinsurance to effect recoveries.
- Participate in:-
a) Reviewing
and implementing of workflows and best practices in business processes.
b) UAT
on new products, system enhancements etc.
c) Initiatives, projects and assignments
as and when the need arises.